Senior IT Specialist

Role Summary

• Responsibilities: As the Senior IT Specialist within our Technical Operations team, you will be responsible for delivering first class IT administration, system maintenance, process management, independent IT project delivery, supplier management, and more
• Salary: £37,000 to £45,000 per annum, depending on your previous experience
• Benefits: Discretionary profit share bonuses, hybrid working options that allow you to work from home up to 50% of your time after passing probation, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more
• Role Type: Full-time, permanent
• Start date: This role will ideally commence on Monday 11th January 2027 or Monday 15th February 2027. We do also have later start dates throughout 2027, and you will be asked to state your availability on your application form
• Location: This role is available in our Global Headquarters in Cambridge

About the Role

Our Technical Operations (TechOps) team is seeking a Senior IT Specialist to join an established team of five talented IT professionals. The role involves working closely with IT management and non-technical stakeholders to scope, design and deliver systems projects, managing IT systems, and resolving complex IT issues.

This role involves a balance of independent and collaborative working, e.g., independently planning how a software would be implemented, then working closely with managers and colleagues to review, adjust and implement it, and finally delivering training to users and administrators to ensure the solution’s adoption and success over time.

Key responsibilities will include:

• Managing, maintaining and administrating IT systems to a high standard of quality; proactively proposing and implementing improvements to IT processes. Delivering and co-ordinating resolutions and workarounds for complex issues
• Working with IT leadership and non-technical managers to understand open-ended requirements, design creative and tailored solutions, and implement them with accompanying written documentation and procedures to ensure a solution’s long-term success. Designing, delivering, and overseeing the business impact of, a wide range of technical projects
• Creating and maintaining high-quality guidance, architectural documentation, processes and SOPs, and training materials for colleagues and users, ensuring technical knowledge is communicated clearly, managed effectively, and easily accessible
• Supporting the career development and growth of junior colleagues, which may include onboarding new team members, reviewing work, identifying training needs across the team, and delivering training
• Co-ordinating third-party suppliers to deliver work effectively and managing their performance by driving urgency, setting clear expectations, addressing underperformance constructively, and creating accountability for service quality and outcomes
• Acting as a conduit between the TechOps team and the wider company, developing strong working relationships with others

Career Profile

We offer many opportunities for personal and professional development at Costello Medical. Please click below to read first-hand accounts from our colleagues about their time with the company: https://www.costellomedical.com/careers/working-at-costello-medical/

About You

We are seeking a highly motivated and proactive individual who will enjoy building relationships with customers and managers across the company, communicating IT changes to non-technical audiences, and confidently advocating for new ideas and solutions. You will be skilled in identifying, designing, implementing, and documenting technical solutions to ensure effective management of IT systems in the long-term. In our small team, every colleague has clear ownership and visible impact; this environment will suit a passionate and results-driven person who enjoys being accountable and responsible for their work.

Essential requirements for the role are:

• 3 to 5 years of experience in an IT-related role, including at least 2 years in a role involving systems management and delivering technical projects/changes
• An in-depth understanding of the Microsoft technology stack, including Windows 11, Microsoft 365, Intune, Entra ID, Exchange Online, Teams, Defender, Conditional Access, and more
• An excellent team player who proactively thinks about the needs of the wider team, while also working independently and productively to deliver complex tasks to a high standard
• Experience delivering IT-related projects, paying close attention to risks, progress, communication, and documentation requirements to ensure timely and comprehensive project delivery
• A results-driven mindset; a productive drive to get tasks completed efficiently and effectively
• Excellent organisational skills and the ability to prioritise your own time effectively, managing conflicting and changing demands
• Familiarity with industry-standard IT policies and processes
• Experience planning, creating, owning and maintaining a coherent knowledge structure for technical domains, ensuring documentation remains accurate, accessible and sustainable, and delivering clear, effective guidance that enables users and colleagues to work confidently
• Excellent written and verbal communication, including the ability to communicate confidently and professionally to both technical and non-technical audiences
• Experience building strong relationships with key stakeholders and third parties, including the confidence to constructively challenge requests, lead in-depth discussions to uncover underlying business needs, and help shape the most appropriate solution

Desired requirements for the role are:

• A collaborative approach, with enthusiasm for seeking a broad range of feedback and perspectives to iterate and improve your work, alongside a willingness to share your own expertise and experience with others
• Experience managing UAM/JML processes, identity security, device management platforms, and cloud-based file storage  
• Experience with Cybersecurity operations and/or system incident response
• Experience with IT compliance frameworks, such as ISO27001
• The ability to get the best of out of a team; supporting, challenging, delegating to, and supervising others, delivering clear communication on tasks, project requirements and expectations, as well as inspiring confidence in others
• Experience administering IT hardware (procurement, configuration, returns, disposal, etc.) and maintaining an asset database

The Recruitment Process

Our recruitment process includes a telephone interview with a member of the Talent Acquisition team, followed by a call with our TechOps Manager. If successful, you will be invited to an interview with senior members of our TechOps team, which also includes a collaborative problem-solving exercise. Our standard recruitment process typically lasts around 2 to 3 weeks; however, this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide. Please click here to read more about this and contact the People Team via recruitment@costellomedical.com should you require reasonable adjustments at any stage.

Please note that this role is available in our Global Headquarters in Cambridge. You can learn more about our office locations here: www.costellomedical.com/careers/locations

What We Offer

• £37,000 to £45,000 per annum, depending on your previous experience
• A discretionary profit share bonus paid twice per year
• 25 days’ annual leave plus bank and public holidays
• The chance to work from home for up to half of your working time after passing probation
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions
• 4% employer pension contributions
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
• Paid study leave and funding for external qualifications
• Cycle to Work scheme and an interest-free travel loan scheme
• Critical Illness Cover, Income Protection and Life Assurance
• Access to an Employee Assistance Programme
• Discounted gym memberships
• Comprehensive travel insurance
• Flexible working hours
• Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-uk/

Hybrid Working Policy: We recognise that home-working can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments. At the same time, we believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace, they belong to and feel part of, is never lost.

Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home for up to half their time, measured across a 2-week rolling period. During your probationary period (normally the first 6 months of the role), you will be able to work from home 1 day per week.

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both.

While we embrace Artificial Intelligence (AI) technologies to innovate and improve processes, we want to understand your unique skills and experiences throughout the recruitment process. Therefore, if you use AI to assist with your application, we recommend that you do not rely solely on this technology to generate your application materials. As your role may involve developing new written content from scratch and handling confidential data that cannot be uploaded to AI technology, it is important for us to assess your own skills and abilities.

Please contact the Talent Acquisition team at recruitment@costellomedical.com if you have any questions about the role or application process.

Visa Sponsorship

Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.